Air India staff to fly economy as airline tackles passenger concerns: Report

The move is part of Air India's effort to improve its service and customer experience, following criticism over frequent flight delays.
(News Agency)-Air India mandates staff to fly economy from April 1
Move aims to enhance customer experience after criticism
Premium seats prioritised for customers under new management
Air India has mandated that all its staff, including senior management, will have to travel in economy class from April 1, reported The Times of India. The airline has made the decision to free up premium seats for paying customers.
Employees will only be allowed to upgrade to premium economy or business class if those seats remain unsold 50 minutes before departure, added the report.
The move is part of Air India’s effort to improve its service and customer experience, following criticism over frequent flight delays.
A spokesperson for Air India said the change was aimed at ensuring that premium seats, which are in high demand, are available for customers first. The airline wants to build a strong customer-first approach under its new management.
India’s aviation market is one of the fastest-growing in the world, with domestic air travel increasing by 10-12% annually over the past decade, according to government data. With more people choosing to fly, airlines are under pressure to ensure better service and availability of seats.
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